Frequently Asked Questions

There is no such thing as a bad question. 

Where are you guys based?

We’re headquartered in Toronto with a distributed team across the world.

Is there a free plan?

All individual accounts are free. You can spend, save and send money without worrying about fees.

Businesses only pay a small percentage (50% of what they usually pay when accepting cards) as they get paid.

How do I deposit and withdraw money?

We are working with another Canadian company to easily facilitate deposits and withdrawals from the platform.

We use a mixture of Electronic Funds Transfer (EFT), e-Transfers and Visa Direct to push and pull funds depending on what is the fastest and smoothest option at any given time.

All you need is an active account with a Canadian financial institution which you can link directly to the platform. 

Are there any holds on my money?

No. It’s your money and you can deposit and withdraw whenever you want.

Are transactions secure?

Yes. We are utilizing state of the art digital technologies to ensure that there is no chance for fraud or unauthorized use of any account.

Is my payment information safe?

Yes. We do not store any of your payment information on our servers. Our partner holds your payment information securely. Even if anything happens to us, rest assured that your payment information will not be exposed.

Can I actually earn from my transactional data?

Yes – your data is valuable (in case you didn’t already know) but is currently held captive by the entities that you use for payments. It’s very similar to how social media platforms leverage your attention to generate revenue.

We truly believe that you should own your data and be able to fully control and monetize it at will.

There are many ways to earn with your data – for example, by allowing businesses to track your spending in order to provide you with personalized offers, cash back and rewards.

I have a few suggestions. Who do I contact?

We’re building this for you and want you to be part of this journey. Send us an email at hello@metavest.io or leave a message here.

Still have questions?

If you can’t find answers to your questions in our FAQ section, you can always contact us. We will get back to you shortly.